Be Anywhere voicemail messages being recorded on my iPhone voicemail, NOT the app voicemail

When a call comes to my iPhone from my work's Comcast Business line and I cannot answer it, it registers in the app with an alert that a call came in (notification). However, when the caller leaves a message, it does not record the voicemail in the voicemail feature of the app. Instead, it leaves the message in my cell phone's voicemail. I do not want it to do this. In addition, by not having it left in the Comcast app, I do not get an email transcript to my work email to help me track follow-up needs. Could someone please tell me what setting I need to change to prevent this from happening? Thanks!

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CC_Jodie

New problem solver

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71 Messages

4 years ago

@user_2df2f0 Hey there! Thanks for the post. Have you checked this link yet? https://comca.st/2S9rLLv;

Once you take a look at the link, we would suggest checking out the settings part by the manage phone selection.

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user_63d96d

New Contributor

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3 Messages

2 months ago

I am having a similar problem with voicemails going to phone app instead of Comcast app. This suddenly started happening a couple weeks ago. I have turned off Live Voicemail on my iPhone and reset network settings. Can anyone help? (link in previous comment no longer works.)

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Comcast_Peter

Official Employee

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34 Messages

user_63d96d

To prevent voicemail messages from being recorded on your iPhone's voicemail instead of the Comcast Business app, you need to adjust the settings for the Be Anywhere feature. Here are the steps to manage these settings:

Access Be Anywhere Settings:

Sign in to your Comcast Business account.
Navigate to the Business VoiceEdge User section from your subscribed services.
Select the Be Anywhere tab.
Manage Phone Settings:

Ensure that your work phone number is correctly set up to receive calls.
Edit the phone details and add rules to specify how calls should be handled.
Voicemail Settings:

Make sure that the voicemail settings are configured to direct missed calls to your business voicemail rather than your personal voicemail.
You may need to set up a separate Comcast voicemail if it is not already configured.
Notification and Email Transcript:

Verify that the email notification settings are enabled for voicemail messages in the Comcast Business app.
Ensure that the email address for receiving transcripts is correctly entered.
For detailed instructions, you can refer to the Comcast Business Support page.

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2 months ago

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user_63d96d

New Contributor

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3 Messages

Thank you for your quick reply. I am a VoiceEdge user, not admin. I do not have a Be Anywhere tab on my account page (though I have that service turned on). Only tabs are PROFILE and VOICEMAIL.

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2 months ago

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Comcast_Peter

Official Employee

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34 Messages

user_63d96d

Thank you for your quick reply. Since you are a VoiceEdge user and not an admin, and you do not have the Be Anywhere tab on your account page, it seems that some settings might need to be adjusted by your account administrator.

Here are a few steps you can take:

Contact Your Account Administrator: Reach out to the person or team responsible for managing your Comcast Business account. They should have access to the Be Anywhere settings and can make the necessary adjustments.

Request Specific Changes: Ask your account administrator to:

Ensure your work phone number is correctly set up to receive calls.
Edit the phone details and add rules to specify how calls should be handled.
Configure the voicemail settings to direct missed calls to your business voicemail rather than your personal voicemail.
Verify that the email notification settings are enabled for voicemail messages in the Comcast Business app and that the email address for receiving transcripts is correctly entered.

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2 months ago

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user_63d96d

New Contributor

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3 Messages

Thanks!! We are a small org and our person handling this recently left. I will need to check to see who is going to take over account admin. Hopefully I can find out who that is. Thanks for your help.

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2 months ago

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Comcast_Peter

Official Employee

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34 Messages

user_63d96d Oh ok I got you. If you need more help our team who works directly with our business accounts might be able to get you access too. You can call them at (800) 391-3000.

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2 months ago

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