Automated Attendant - Toggle on/off?

@Comcast_Nick​ Hi Nick, thanks for your reply. In this particular instance, our credit card company needs to call our business line to give us a verification code. Their call is automated so they cannot dial an extension. As soon as the call "picks up", they say the code. How can I intercept the call?

Oh yeah, that would make it tough to get the code. Does the automated call come from the same number? If so, you could turn on selective call forwarding and make a rule to forward directly to a number. Setting that up with transfer without prompt should stop it from picking up it has someone on the line.

@Comcast_Nick​ Hi Nick, unfortunately it comes from a different 800 number each time. I did find a work around, though, if you don't mind me sharing in case others have this same scenario. I went to: Manager > Hunt Groups > Went to the one I use and clicked Manage > Under Settings I clicked "Edit" > Under Forward call after __ seconds I entered 5 seconds > clicked "save".;; This allowed me to intercept the call and get the code I needed. Thanks for your help!

Awesome, I'm glad you were able to find a solution! You're welcome and it has been a pleasure. Thank you very much for sharing what worked as well because we really do want to help the community find the answers they need for their businesses! Managing the Hunt Groups is definitely a great route to go. Our website here, also shows what you were mentioning and managing Hunt Group settings. I hope you have a great rest of your week!