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SteveJ's profile

New Contributor

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7 Messages

Tuesday, March 12th, 2019 4:00 PM

Adding teleworker accounts

My company is headquartered in California, where we have over 70 seats of Business VoiceEdge. I also have nine teleworkers at locations across the USA.

 

I have been trying since January 31 to add two new teleworker locations in Idaho and Texas. I just got off my fifth phone call where, after over an hour on the phone, I was once again promised that someone from sales would call me back to set up these two new subaccounts.

 

The last time I had to add an account took three months, which is longer than it took to set up our original account with over 70 phones. I wonder if anyone at Comcast will actually contact me to set up these new accounts before our three year term runs out in 2021 and we inevitably switch to another provider.

 

New Contributor

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7 Messages

6 years ago

PM sent, thank you.

Official Employee

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526 Messages

6 years ago

Thank you for taking the time to reach out to us through our forums. I can understand your frustrations with the delays. I am a corporate digital care specialist and I would like to look further into your concerns. Can you please reach out through private message with the name, address and phone number for the accounts that you wish to set up? 

New Contributor

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51 Messages

2 years ago

@SteveJ​... I sent you a DM here in the Comcast Forum. I have one question about your teleworker locations configuration(s). Thanks in advance.

Official Employee

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82 Messages

Hi there! Per our community guidelines, if you have a question, please post a public submission asking for assistance and once we get it, we will be happy to assist you. Thank you!

New Contributor

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51 Messages

@Comcast_Airelle​ Hi there! I was just asking @SteveJ​. When he setup teleworkers at other locations, did he added them to his main account or did he place seperate orders for each location. @Comcast_Airelle​- What's your public answer to help others with this same question?

(edited)

New Contributor

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7 Messages

@Sean_Net_Admin , we had to create new accounts for each teleworker location. I've since discontinued this practice - I just create an extension at our headquarters, with forwarding to the teleworkers home or mobile phone. They also have the option to use the VoiceEdge soft phone if they prefer that over forwarding.

New Contributor

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51 Messages

@SteveJ​ Thanks for the info!