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bbardolph
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Wednesday, August 12th, 2020 10:00 AM

Add Deleted User Back

I had to Delete a User from our BVE. Now I need to add them back in. When trying, it says the email address is already in use. How would I go about getting them back in and re-sending the invite?

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Updated 

4 years ago

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CC_Anisa

Problem solver

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348 Messages

4 years ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums and we are sorry for the delay. I am also sorry to see that you are having a hard time adding a user to the BVE app and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the phone or account number? 

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kirk_m

New Contributor

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2 Messages

4 years ago

I'm having the same issue. What steps do I need to take to add the user back?

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Comcast_Billie

Official Employee

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92 Messages

To add a user you would want to log into your account and select Users > Add new user. Then enter their information and select continue to move onto their permission level. You can click this link for the full directions as well as to see screenshots: https://comca.st/3cA7Vze. Please let us know if you are still having trouble adding a user with these steps.

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4 years ago

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kirk_m

New Contributor

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2 Messages

4 years ago

Same issue, "email address already exists"

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Comcast_Billie

Official Employee

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92 Messages

Oh no! We can definitely look into this further with you, please send us a private message with your name, phone number and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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4 years ago

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JAndersonGW

New Contributor

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2 Messages

4 years ago

Same issue when adding a previous employee back in as a user.

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Comcast_Katie

Official Employee

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34 Messages

Hey @JAndersonGW! If you are running into that same issue, it might be that the account didn't properly delete, which would prevent you from using the same email address. We can take a look at getting this fixed for you! Can you please send Comcast Business a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with Comcast Business so we can continue helping out there. We look forward to meeting you there! 

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4 years ago

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user_444b34

New Contributor

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1 Message

4 years ago

I am having the same issue. Getting the message that the email address already exists. Is there any way to solve this issue? Thanks!

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Comcast_Christina

Official Employee

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33 Messages

Hi, @. We'd be happy to take a look into this. Please send us a private message by looking for the chat icon on the top right hand corner of the screen and select comcast business and we can continue there. Make sure to include your name, address, and business name to get started. 

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4 years ago

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