Voicemail not in service

Hello, I recently had a support ticket open for an issue with my business voice service, to fix the issue they had to rebuild/reprovision my phone number from scratch and ever since then I've had no voicemail. When someone calls or I try to access by *99 from the phone it states "The mailbox number you are trying to reach is not in service. Goodbye." I'm assuming voicemail wasn't provisioned correctly on my line, can someone fix this?

Thanks,

Clint Westemeyer

Account # removed for security

Responses

Accepted Solution

Comcast_Jon

Administrator

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1.5K Messages

11 years ago

Hello cwestemeyer,

Welcome to the forum.

I've engaged our regional support team to assist you.

Thank you

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Accepted Solution

cwestemeyer

New problem solver

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2 Messages

11 years ago

Thanks! I was just able to setup my voicemail and it is working again, appreciate the help!

Clint

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Accepted Solution

Comcast_Jon

Administrator

•

1.5K Messages

11 years ago

Glad to be of assist.

If you have any other question or can assist a fellow community member, please post.

We look forward to your presence in the forum.

Thank you

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U

user_011a04

New Contributor

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2 Messages

3 years ago

I am having this same issue. When I call my business voicemail, or when someone else calls and it goes to voicemail, the system message says "this number is not in service, goodbye." and hangs up. Please help. I've called customer service and I was told they would reach back. It's been over a week.

(edited)

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