Suspended Comcast Business Voice account shows $0 balance — need help restoring service

Hello,
My Comcast Business Voice service was suspended, and I would like to reactivate and restore the service.

The support system says the account is suspended and refers to a past-due balance. However, my latest billing statement shows “No payment due” and a total amount due of $0.00, and the online payment portal also shows “No balance due.”

I’m unable to restore the service through the online account portal and have not been able to connect with a live agent.

Could a Comcast Business representative please assist me with restoring/reactivating the service? I can provide my account information privately for verification.

Thank you.

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Comcast_Eric

Official Employee

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48 Messages

13 hours ago

user_6ed0c2 Thanks for reaching out to us here on Business Forums for help with you service suspension with a balance paid currently. We would be happy to review the account, and assist with getting the issue resolved.

Please send us a direct message with your full name, full address, and phone number.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click Start new conversation

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• As you are typing a drop-down list appears. Select "Comcast Business" from that list

• An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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