PRI E911 "User" field

I am currently updating the E911 information for our city on our PRI. The 2nd field on the lookup form is called "User" and shows as "PRI Trunking" which is the name which comes up on our PSAP screen when called. When managing the individual numbers, I see no way to change this field, nor could I find one anywhere on the page or in the dropdown menus. Unless I have missed something on the page, my question is twofold:
1. Can this field be changed and, if so, how?
2. Can there be multiple "Users" or am I limited to just one name, that is, can I merely rename the field "City of ..." or, can it be set for individual departments/numbers at the attached address? (in this case our city hall).
Thanks!!

Responses

Comcast_Alfonso

Official Employee

•

19 Messages

2 years ago

Hello there @user_31682b these are excellent questions! These fields are controlled as they do have to meet certain requirements. If you are logging in with the primary ID but are unable to make these adjustments we may need to step in and assist. Please reach us 1-1

Here's the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

You can also use the link below to reach us as well: https://forums.xfinity.com/direct-messaging

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