Business Voice
Comcast Business high-quality Voice over IP service support
New Member
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1 Message
Monday, January 11th, 2016 2:00 AM
Phone isn't working
The light for line 1 isn't on. There isn't a dial tone. I've reset the box to no avail.
Question
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Updated
3 years ago
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Responses
VBSSP-RICH
Advocate
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1.4K Messages
9 years ago
Hello Michaela and welcome,
If you have an ARRIS TM60X Telephone modem, you should try to deress the little back reset button on the back of this modem for at least 10 seconds and see if your dial tone returns and your phone then operates correctly. If not then you will need to call 800-391-3000, using the digital voice technical service option, then explain the issue you are still havinf to the techical agent and he/she will get it resolved on a definitive basis for you.
Hope this helps you out,
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user_958c11
New Contributor
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1 Message
4 years ago
If that does not work and your phone is not working then what? Live chat is unavailable and no way to email Comcast because the Comcast web sight does not offer this feature. Still need help with my phone service. Open to suggestions.....
Now what?
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user_4c700f
New Contributor
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3 Messages
3 years ago
tried to reset the phone and modom but still not working
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