Business Voice

Comcast Business high-quality Voice over IP service support

No Call History

I setup a Comcast Business Account (phone and internet) in April 2025.

I have been originating and receiving phone calls.

However, no records appear in the Call History web page.

It is has been over 1 month since service started.

Can someone check this for me?

Responses

Oldest First

Selected Oldest First

Comcast_Richard

Official Employee

•

44 Messages

4 months ago

Hi there, @carl_s I'm very sorry for the trouble you are experiencing with your call history. I have link https://business.comcast.com/support/article/voice/call-history that will walk you through the process. Is this the process you are following?-Richard

3

0

C

carl_s

New Member

•

3 Messages

Yes. I already went through the information on that link. Twice.

I went through it a third time, just now.

"No call history available." is displayed regardless of whether

Last 30, 60 or 90 days is selected.

Like

Reply

4 months ago

0

Comcast_William

Official Employee

•

30 Messages

carl_s If you're not seeing any records in your Call History for your Comcast Business Account, ensure you are signed in correctly to the Xfinity Voice portal. Call history should be available for 90 days. If you still don't see any records, it may be due to a technical issue or account settings.

Like

Reply

4 months ago

0

C

carl_s

New Member

•

3 Messages

AFAIK, there is only one way to sign in to the Comcast Business Account (https://business.comcast.com and Sign In).

If there is some other account which is required, please let me know.

Otherwise, how can I escalate this issue, so that it can be resolved?

Like

Reply

4 months ago

0

Comcast_Richard

Official Employee

•

44 Messages

4 months ago

Thank you, @carl_s There is only one way to log in. Let's get your business account pulled so I can look further into this issue. Can you please DM me your business name, full service address, including the first and last name of the person i have the pleasure of speaking with today.-Richard

0

U

user_205dad

New Contributor

•

1 Message

1 month ago

My call history stopped recording call data as of 5/16/25. This is on comcast's web site and on all of our IOS devices. There is no issue logging in or using any features, so it appears that there is a problem at comcast's end. Would you please open a support ticket and advise when/if we will again be able to access our call history? Here is my business info:

Howard [Edited: Personal Information]

(edited)

2

0

Comcast_Billie

Official Employee

•

112 Messages

user_205dad Thank you for taking the time to reach out to us here on our Comcast Business forums! Just to clarify, are you able to view the call history in the call log? Just not directly from our website for the phones?

Like

Reply

1 month ago

0

Comcast Business

Official Employee

•

237 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Like

Reply

1 month ago

0