No Call History

I setup a Comcast Business Account (phone and internet) in April 2025.

I have been originating and receiving phone calls.

However, no records appear in the Call History web page.

It is has been over 1 month since service started.

Can someone check this for me?

Responses

Comcast_Richard

Official Employee

•

41 Messages

1 month ago

Hi there, @carl_s I'm very sorry for the trouble you are experiencing with your call history. I have link https://business.comcast.com/support/article/voice/call-history that will walk you through the process. Is this the process you are following?-Richard

3

0

C

carl_s

New Member

•

3 Messages

Yes. I already went through the information on that link. Twice.

I went through it a third time, just now.

"No call history available." is displayed regardless of whether

Last 30, 60 or 90 days is selected.

Like

Reply

1 month ago

0

Comcast_William

Official Employee

•

30 Messages

carl_s If you're not seeing any records in your Call History for your Comcast Business Account, ensure you are signed in correctly to the Xfinity Voice portal. Call history should be available for 90 days. If you still don't see any records, it may be due to a technical issue or account settings.

Like

Reply

1 month ago

0

C

carl_s

New Member

•

3 Messages

AFAIK, there is only one way to sign in to the Comcast Business Account (https://business.comcast.com and Sign In).

If there is some other account which is required, please let me know.

Otherwise, how can I escalate this issue, so that it can be resolved?

Like

Reply

1 month ago

0

Comcast_Richard

Official Employee

•

41 Messages

1 month ago

Thank you, @carl_s There is only one way to log in. Let's get your business account pulled so I can look further into this issue. Can you please DM me your business name, full service address, including the first and last name of the person i have the pleasure of speaking with today.-Richard

0