My phone number was released without authorization

My business phone number was released without my authorization during a contract change due to pricing. I have had that number for 20 years and have been with Comcast for 13 years. I have been without a business phone since 4/11/2025. The process has been going on since 3/24/25. People are not calling back and apparently just don't care because we are a small account. I can't get answers from anyone.

I have been on hold with different departments for countless hours. I have a list of names and dates and I need to have someone reach out to me please.

I have been on the phone for over 2 hours today.

Responses

Comcast_Quemekia

Official Employee

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1 Message

12 days ago

Hello @user_e4498f we truly appreciate you reaching out regarding your concerns, I complete understand your frustration. We understand the importance of your phone number. To better understand, was the phone service completely removed or was the phone number changed without you knowing?

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user_e4498f

New Contributor

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6 Messages

We have NO phone service at all!

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12 days ago

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Comcast_AmandaB

Official Employee

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32 Messages

user_e4498f That is not at all what should have happened with a promotion change. We have limited access to make changes on business accounts. Have you already attempted from a different phone to call our business support team directly? You can reach them by calling

(800) 391-3000 if you did not have their direct number.

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12 days ago

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user_e4498f

New Contributor

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6 Messages

II have spoken to every support team including retention, business, business mobile, account management and probably others. I have details but I don't want to post my phone number on an open forum. My cell is working because it is through tmobile.

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12 days ago

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Comcast_AmandaB

Official Employee

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32 Messages

I appreciate the offer, but I am afraid this would be over what basic support we can help with on business accounts. If you are not still working with an agent to get the services back up and running, I can enter a request for someone to reach out to you directly, but most of the time, that has a 24 to 48-hour turnaround since we are reaching out indirectly. I would be happy to submit that request for you if you are not still working with an agent. Thanks so much for taking a moment out of your day to leave a post on our business community forum. If you could send our team a direct message with your full name, the business name, and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Comcast Business" to initiate a direct message.

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12 days ago

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user_e4498f

New Contributor

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6 Messages

Amanda, I have had too many so called agents at this point. I have a list of names. I am actually here to get to someone at the top of the corporate ladder now. I have wasted so many hours that I needed to be doing billable work for my company. Not one person has done what they claimed they would. Someone disconnected my line on Friday and I spent many hours this weekend being promised things that didn't happen. You will excuse me if I don't want to start over again. Can someone with enough power to actually do something please give me time of day? 13 years is loyalty. You would think it would count for something.

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12 days ago

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user_e4498f

New Contributor

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6 Messages

11 days ago

So after I refused to go right back to the phone call"assigned agent" merry go round I received no help. I was under the impression that once I was in the forum, someone would would actually assist me. It should be easy to find my account by my email address. Is there anyone out there that actually cares that Comcast Business customer service has become nothing more than a waste of time?

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Comcast_Abby

Official Employee

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3 Messages

Hello, @user_e4498f We would be more than happy to submit that ticket for a higher level of support. Thank you for your time reaching out to us. I know it is very important to get those phones working. But we do need you to follow the directions given above to send a direct message to us. Please send us a direct message so we can get this resolved for you.

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11 days ago

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user_e4498f

New Contributor

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6 Messages

I sent a message to them. Waiting!

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11 days ago

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Comcast_Adrienne

Official Employee

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47 Messages

Thank you so much, @user_e4498f! We have replied to your DM, and will continue with you there.

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11 days ago

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