modem purchase

I would like to know what model Arris modems are supported by Comcast for business customer phone service. I would like to purchase my own modem rather than rent one from Comcast each month.

Responses

CC_Jacob

Official Employee

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869 Messages

9 years ago

Hello GreeneCountyFare welcome to the forum,

If you subscribe to Comcast Business Voice you must use a Comcast Business voice modem. You may use your own modem for Internet (as long as you do not have a static IP). For voice you cannot use your own modem. Sorry for any inconvenience.

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GreeneCountyFair

New Contributor

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2 Messages

9 years ago

I just spoke with someone on technical support and they said that although they don't recommend customers purchase their own MTA, it was allowed. She said she didn't have a list of compatible modems, but most would work. Do you have a list of modems that are preferred? With the increase in the equipment fee to $14.95 a month, users with only one phone line don't have much of a choice but to purchase their own modem or switch providers.

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CC_Jacob

Official Employee

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869 Messages

9 years ago

I'm sorry you have been misinformed you cannot use your own phone modem for Comcast Business Voice.

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