New Contributor
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3 Messages
Issues setting up Mobility
I saw numerous posts with the same issue, but it appears most were answered via a PM.
I am trying to setup Mobility and not having much luck. I have numerous numbers on the account. While trying to set Mobility up, I can set any of the numbers up to have the calls forwarded to my cell phone, and those calls seem to go through with no problem.
But trying to set my cell phone up to make outbound calls to show as any of these phones is going nowhere.
The walkthrough states "On the Mobility page, dial the access number listed and follow the voice prompts to make a call remotely. The person you are calling will see your business’s phone number or caller ID information." I assume this is the Mobility page from either the website or Business app? On the app, the only way to go to the Mobility page is to go to the website. But once there, and all phone settings have been added, there is no access number that I can find to dial to make the calls.
I have tried through Edge, Chrome, and the app with no success. I thought there actually used to be an app just for Mobility, where you could easily go in and turn this on and off right from your phone, but if there is, I can't find it?
Comcast_MartinA
Official Employee
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37 Messages
4 years ago
Hello, @cjw1267! Thank you so much for reaching out to our Community Forums. We would be more than happy to help get your Comcast Business Voice Mobility service setup. The best place to set this up would be from the online portal for your Comcast Business account. This article will help step you through the setup, please let us know if you have any trouble.
https://business.comcast.com/help-and-support/voice/business-voice-mobility-be-anywhere/
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cjw1267
New Contributor
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3 Messages
4 years ago
That is the same walkthrough I was already using. The bottom of the page states there is an access number to dial on the Mobility page. There is no access number that I can find.
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cjw1267
New Contributor
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3 Messages
4 years ago
I worked with a sales rep and we found the issue. We did not have any phones on the account assigned to a user. Once that was done, we logged into the Comcast Business App and the options to make a call using Mobility was there.
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