New Member
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1 Message
international call fees
I am absolutely disgusted by a $2.49 charge on my bill this month for "international call fees." First of all, I never made any international calls. Second, if someone did call me, there is NO WAY to tell that this is an international incoming call - but I get charged for picking up the phone for my business? This is outrageous to me! If you are going to charge me for an international incoming call, there MUST be a way to indicate that ahead of time - a voice saying, this is an international call, do you accept the charges? Would work! Because I will say no every time! Better yet - allow me to block any and all international incoming calls for my business! But just to slam me with a fee for picking up the phone having no idea that they are international - that is unfair, in this new business owner's opinion and SHOULD NOT BE ALLOWED! Furthermore, when I went to look at the call log - there wasn't even an unrecognized call or number listed - so who was this mystery person I don't even know I spoke to? When I called customer service to have it removed, they were INCREDIBLY RUDE - accusing me of making calls or knowingly accept the call - and then they said I can let them go to voicemail -and NOT get charged, but in my business - putting someone in voicemail can very likely loose the client - FIX THIS PLEASE COMCAST and fix it quickly!
Comcast_Raf
Official Employee
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4 Messages
6 days ago
Good morning @user_c7c8db. Thanks for taking the time to post about your international call fees. Please send us a direct message with your full name, address of your business, and some more details about what happened.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"
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