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swgreensburg

New Member

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1 Message

Wednesday, July 26th, 2017 10:00 AM

Incorrect Caller ID

When I call out, our caller ID shows the name of our former auditors!  I have no idea this happened.  Because of this, people are reluctant to answer my phone call.  The caller ID should say Southwest Greensburg Borough.  Any help would be appreciated.

Question

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Updated 

2 years ago

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CCMichael

Gold Problem solver

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575 Messages

7 years ago

Sorry for the delayed response to your post. Would you please send a private message with the number in question so I can update your caller ID.

 

Thank You

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CuriousKC

New Contributor

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1 Message

2 years ago

I am having a similar problem. I go on my dashboard, into manage settings, and try to change my called ID display name and it tell me that an error occurred. "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." This is my third day of trying. The weird part is I can change my user name or the called ID of another phone with no problem. Please advise 

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Comcast_Paula

Official Employee

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26 Messages

Hi @user_f79559 Thank you for sharing that you are having the same experience. I would like to help. Please send us a direct message with your name, business name and address. We can update the caller ID details and see what is causing the trouble.

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2 years ago

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user_46a8a6

New Contributor

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1 Message

2 years ago

I am having the same issue as above where there is an error with the update but I have tried for 3 days now with no resolution.

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CC_Jay

Contributor

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15 Messages

Our team can help with this. Please send us a DM to get started. 

 

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

I no longer work for Comcast.

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2 years ago

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