Visitor
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2 Messages
Incoming text message dies with no notification to me or to sender
I've had several instances where someone has mistakenly sent a text message to my Comcast Business Voice number thinking it was my cell phone. They receive no notification that they're not getting through, and I receive no notification at all that a text message was sent.
I have had several people tell me "Hey, I texted you but I never got a response!"
Seems that something should be able to be done about this...
CC-Michelle1
New problem solver
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163 Messages
7 years ago
I would like to address your voice concerns. Can you please private message the name, address and phone number on the account?
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ich
Visitor
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2 Messages
6 years ago
PM'd you
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user_Phil
Advocate
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1.1K Messages
6 years ago
Hi ich. I was able to respond to your private message. Please send a reply there.
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user_Phil
Advocate
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1.1K Messages
6 years ago
At this time, we currently do not have texting features available with Busines Voice services. We also do not have a way of notifying the user or the recipient of the unreceived text message either. Your feedback is important to us and I will forward your concerns to be reviewed.
Please let me know if you need anything.
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