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ich's profile

Visitor

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2 Messages

Wednesday, June 20th, 2018 12:00 PM

Incoming text message dies with no notification to me or to sender

I've had several instances where someone has mistakenly sent a text message to my Comcast Business Voice number thinking it was my cell phone.  They receive no notification that they're not getting through, and I receive no notification at all that a text message was sent.

I have had several people tell me "Hey, I texted you but I never got a response!"

 

Seems that something should be able to be done about this...

New problem solver

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163 Messages

7 years ago

I would like to address your voice concerns. Can you please private message the name, address and phone number on the account? 

Visitor

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2 Messages

6 years ago

PM'd you

Advocate

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1.1K Messages

6 years ago

Hi ich. I was able to respond to your private message. Please send a reply there. 

Advocate

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1.1K Messages

6 years ago

At this time, we currently do not have texting features available with Busines Voice services. We also do not have a way of notifying the user or the recipient of the unreceived text message either. Your feedback is important to us and I will forward your concerns to be reviewed. 

 

Please let me know if you need anything.