I have not received credits yet for a phone returned in December 2024- So I stopped auto payment with my bank- What to do?

I returned my old phone when I purchased a new one in December 2024. According to the agreement, I should be given a credit monthly for the returned phone. I have not yet received the credits. I have called 4 separate times to resolve. Work orders were submitted to correct each time. Still no credits. I called today to be told it will be escalated and I would get an email in 3-5 days. This should have been resolved after all the tickets, dating back to March. So I stopped payment on my monthly auto payment. I don't know what else to do. And I do not want to continue to pay the wrong charge (without credits).

Responses

Comcast_JustinC

Official Employee

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32 Messages

1 month ago

Hello, @user_4f3374 thank you for reaching out over Comcast Business forums. I'm sorry to hear of the delay with the device credits, and completely understand where you're coming from in regard to wanting to ensure you're paying the right amount for service. I'd definitely like to investigate further, to confirm this is for Comcast Business Mobile, correct?

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user_4f3374

New Member

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4 Messages

Yes. I appreciate your help. Thanks! [Edit - Personal information]

(edited)

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1 month ago

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Comcast_JustinC

Official Employee

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32 Messages

You're welcome, @user_4f3374 thank you for confirming. I wanted to ensure I was going to be looking at the right service (business or residential). We do value your privacy, so did edit your name out of our public conversation.

When you have time please send a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Comcast Business Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the business name, and the service address

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1 month ago

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user_4f3374

New Member

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4 Messages

I am still waiting for a response. I sent a direct message.

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1 month ago

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user_4f3374

New Member

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4 Messages

And I get threatening messages for not paying the full amount of my bill, which is incorrect.

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1 month ago

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Comcast_Jonathan

Official Employee

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4 Messages

Good afternoon user_4f3374. We are more than happy to look into this for you. The case that I have here did not include a direct message, but I am happy to review your concerns.

When you have time please send a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Comcast Business Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the business name, and the service address

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Reply

1 month ago

0