New problem solver
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4 Messages
How to get a credit for cancelled service
I have called multiple times and have yet to receive a credit I was promised. This last lady I spoke with just repeated herself saying her same statement over and over like a robot. She would not do the needed research to see that I signed a new contract removing phone service from my account. I was charged the service the following three months. I ended up canceling my entire service and was promised a correction in the system and refund. I have yet to be taken care of. I am really disappointed and would like help with someone not from a call center that could careless about me as a customer to assist me with my refund.
user_75897f
New problem solver
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4 Messages
4 years ago
My apologies for the duplicated post.
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user_598b59
New Contributor
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1 Message
1 year ago
I'm having the same issue - I cancelled my business service but then got billed the subsequent month. We switched to non-business and I was supposed to not get that amount applied to the new rate but instead I'm just getting billed as usual. Very frustrating after spending a couple of hours on hold and on the phone with Comcast.
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