How do I call my office to get my voice mail from a different location

Hi debee and welcome! You shouldn't need to put a * before the PIN, but you'll need to interrupt the greeting with the # before entering it. This link gives an overview on it: https://business.comcast.com/help-and-support/voice/phone-business-class-voice-mail-overview/ . And there is actually two phone services with Edge in the name but the main page has an breakdown of the differences near the bottom: https://business.comcast.com/learn/phone . Let us know if you have any other questions about the information or anything else, please let us know!

No problem at all! We appreciate you reaching out and if you ever have any other questions that we can assist with, please do so again 🙂 In the meantime I hope you have a nice night! 

Thank you!

How do I reset pin or password required to access voice mail from another phone?

The easiest thing you can do is reset your voicemail pin online. Here is a link that will show you where to go once you sign in, https://business.comcast.com/help-and-support/voiceedge/reset-voicemail-and-voice-portal-pins/. If you run into any bumps in the road please let me know. If you have already set up your voicemail this should work for you. You can also manage all your services using the Comcast Business My Account app and the link to sign into your account online is, https://business.comcast.com/myaccount.