New problem solver
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4 Messages
Comcast will not refund my account
I called and cancelled my phone service in December but Ben failed to do put in the disconnection correctly even though he had me sign a new document that showed my new rate with the phone service removed. I was overcharged for three months and still am waiting on my refund. I was told by several representatives that I would be credited. However I just spoke to a lady in call center who repeated herself multiple times and would not acknowledge the fact that I had cancelled my service in December. I am very upset for being lied to and blantantly ignored in this last go around. I want my money back!!!!
Comcast_Jeniece
Official Employee
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66 Messages
4 years ago
Hey there, @user_75897f, thanks for reaching out through Xfinity Business Forums! I definitely apologize for the customer experience you have had and we want to ensure you are being billed correctly for the services you are wanting to have on your account. You would need to call our Business Support Services, (800) 391-3000. They would be the best resource regarding billing issues for your Xfinity Business Account and ensuring you have the correct services on your account. Let me know if you have any additional questions.
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user_75897f
New problem solver
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4 Messages
4 years ago
I called that number and was routed to call center with a lady who would not help me at all. Any advice here I will try that number again but after what I experienced earlier I can't handle going through that again.
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