Retired Employee
•
178 Messages
Comcast Business Phone Issue
**UPDATE: 06/08/18 - 06:30 PM EST**
Outage update: Here is an explanation of what happened - Our engineers immediately began troubleshooting and found a failure of a sub system in our voice infrastructure. Our national voice infrastructure is fully redundant and our backup systems normally operate successfully when unexpected issues happen. This specific issue has never occurred and restoration took longer than expected. We will be reaching out to customers who were impacted to give them more information and to apologize directly.
mavala321
New Member
•
2 Messages
7 years ago
Can anyone tell me what is happening? we are trying to call in but Comcast is hanging up on us.
0
0
Bratschi
New Member
•
8 Messages
7 years ago
PS - We are in the northern Chicago suburbs
0
0
gadgetmonster
New Member
•
1 Message
7 years ago
We are also down... Phones, Indianapolis
0
0
Bratschi
New Member
•
8 Messages
7 years ago
Will Comcast be crediting our accounts?
Also, how do we forward to a cellphone so customers can still get through to us?
Each minute is lost money for our small business!
0
PlazaBevererage
New Contributor
•
1 Message
7 years ago
Our phones in NE-PA are a busy signal, inbound and outbound calls.
0
0
Bratschi
New Member
•
8 Messages
7 years ago
How can I get Comcast to forward my calls to a cellphone when their lines are down? I've been on hold for over 30 minutes and each minute the Comcast phone system is down is lost $$$ for our small business.
0
0
Medibag
New Member
•
2 Messages
7 years ago
Our phones in San Ramon Ca are reflecting a busy signal, inbound and outbound calls.
0
0
imspecialk
New Member
•
1 Message
7 years ago
business phone out for over an hour and seems to be a widespread problem. any ideas on what has occurred?
0
0
AngelaJ
New Member
•
1 Message
7 years ago
All outbound busy signal in Denver this morning too. 3rd outage in a week.
0
0
mavala321
New Member
•
2 Messages
7 years ago
We got ahold of them. The outage should be repaired by 2:30 pm today.
0
0
Medibag
New Member
•
2 Messages
7 years ago
We cannot make nor receive calls as of this monirng 6/6/18 , does anyone know what is going on? I've been on hold with comcast for 30 minutes..
0
0
cwhortoninc
New Member
•
1 Message
7 years ago
Your 800 number is reading busy and online chat is down too. Let me guess, you provide the phone service for your own customer support number? Great idea if you are having a nationwide phone outage.
This outage should be front and center, with updates, on your comcast page. Not buried in the support section.
0
ApplianceMan15605
New Member
•
2 Messages
7 years ago
Same thing going on here in Missouri. Comcast is having a MASSIVE service failure on their side of the network. Small and I'm sure large businesses alike, are all without their phone lines at the moment.
0
0
pommehomme
New Member
•
3 Messages
7 years ago
This forrum has much more information than anyone has received from comcast.
0
0
Yansintl
New Member
•
1 Message
7 years ago
I'd like to know how to get call forwarding as well, perhaps online?
0
0