comcast business app

No, my problem is that the app doesn't indicate at all that it's a call for my work phone. All incoming calls to my cell phone and business app just look like regular calls to my cell phone! It used to show that it was an incoming call through the Comcast Business App but not anymore. I understand there's probably a setting I changed but why is this an option at all?!?!?

Thanks for clearing that up and I'm not sure why it is optional not to have it always set up. There are two different settings for it. The main one on the call forwarding page is"Alert me when a call is forwarded". The others under notifications are for push notifications on your cell phone.

Well I've changed the call forwarding settings in the app and allowed all notifications on my phone and there is still no Comcast notification for business calls. OnePlus 7t Pro, Android 12

Hi there, @user_9de204 ! Thank you so much for reaching out to your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry to hear that even after changing the call forwarding notification on your phone, there are still no Comcast notifications for business calls. Please be assured you reached the right person to assist you and to get this issue resolved. Can you please DM me your first and last name along with your full-service address and business name so that I can assist you further?

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

It's getting so much worse. Now, voicemails are going directly to my personal mobile phone voicemail instead of my work voicemail and I just found 14 new messages there today!!!