Business Voice
Comcast Business high-quality Voice over IP service support
New Member
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1 Message
Wednesday, June 5th, 2019 5:00 AM
Cannot Make or Recieve Calls from Business line
Since yesterday 2pm - have not been able to make or recieve calls - phone rings but caller cannot hear me and I cannot hear them. When making a call - same issue. We have 5 lines - none working.
Question
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Updated
2 years ago
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Responses
user_Phil
Advocate
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1.1K Messages
6 years ago
Hi JennaLTM and welcome to the business forums.
I appreciate you letting us know about your phone issues and bringing this to our attention. I'll be glad to assist and I'll need your information in a private message to review your connection. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?
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AlmarBuilding
New Contributor
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3 Messages
5 years ago
We can make calls, but cannot Recieve calls!
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SandyB
New Member
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1 Message
5 years ago
We are experiencing the same thing today. I tried calling in support but spent almost an hour on the phone with no answer. I also reset everything.
These are business lines and we can't recieve call on any of our lines!!
Everything else works.
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CC_Anisa
Problem solver
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348 Messages
5 years ago
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. We are so sorry to see that you are having issues with your phone line. You have reached the right team to help get this taken care of. Can you please send a private message with your name, the full address, and phone/account number?
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CC_Michelle
Official Employee
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526 Messages
5 years ago
I am so sorry to hear that you are having issues with the phone services. I appreciate you taking the time to reach out through the business forums. I would love to get to the bottom of this for you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?
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user_2029cb
New Contributor
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1 Message
2 years ago
Our calls between staff members on our network are clear, but any calls going to or from outside callers is very fragmented. We cannot understand the person on the other line unless it is someone that is on a phone within our network. Any ideas on how to fix this?
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