Call goes straight to voicemail without ringing

Question

I have an employee who only has the app (no actual phone).  When anyone calls their phone number, it goes straight to voicemail without ringing.  I've checked all of the settings and can't figure out why it isn't ringing.

CC_Michelle · Answer

Thanks for taking the time to reach out to us through our business forums. I know how important the phone services are to your business and I am very sorry for the delay in our response. I would love to look further into the phone service concerns. Can you please reach out through private message with your first and last name, full service address and account number or phone number?

Business Voice

laurenametrano

Call goes straight to voicemail without ringing

CC_Michelle