Business Voice
Comcast Business high-quality Voice over IP service support
New problem solver
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2 Messages
Wednesday, January 28th, 2015 12:00 PM
Call Forwarding
This website is so difficult to find anything.
I am looking for directions/instructions on how to foward my office phone to my cell phone from my home.
Any help is greatly appreciated
Question
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Updated
6 years ago
7.8K
11
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Responses
Accepted Solution
VBSSP-RICH
Advocate
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1.4K Messages
10 years ago
Hello TerryS and welcome,
At the dialtone on the business phone you want to Call Forward Always (CFA):
1. to activate CFA press *72, then enter a 10 digit telephone number.
2. to deactivate CFA press *73.
Please use this link for access to any of your Comcast services guides.
Hope this helps you out.
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Accepted Solution
TerryS
New problem solver
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2 Messages
10 years ago
Thank you for the reply but I am looking to do this from my home not my desk. Need to do remotly.
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello TerryS
If you would like to activate call forwarding remotely you can do it via the Business Voice Portal. To log in just enter your phone number and voicemail or security pin. If you have any questions please let us know.
Thank you
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mizquie
New Member
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1 Message
10 years ago
When I try to access businessvoice.comcast.net I get an error:
I'm using the correct number and password.
I called customer support and they told me to use voicecare.comcast.com but that website is not accesible on the internet. Please help
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello mizquie welcome to the forum,
I'm sorry to hear that you are receiving login errors. We have refreshed your login status, can you please try to login to https://businessvoice.comcast.net/. To login enter your phone number and security pin. Please let us know if any errors come up.
Thank you
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keplerkc
New Member
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1 Message
8 years ago
Your feature to activate call forwarding away from the office does not work at least half of the time - it will not save. You put in your 10 digit phone number and it tells you that you need a 4, 6 or 10 digit phone number. And then you complete hide away how to do it through voice mail.
I was on vonage for years and able to do this one simple task without ever having any problem. I thought Comcast was supposed to be so sophisticated. But you cannot even maintain help that accurately reflects your current standards for your phone. Instead you leave up descriptions from 2013, for example, that give completely wrong directions.
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PatInCT
New Member
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1 Message
8 years ago
It's not working now... gives an error when trying to save... from the portal... has been doing it for at least a week on multiple browsers.
Your changes have not been saved
Unable to process request at this time.
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CC_Jacob
Official Employee
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869 Messages
8 years ago
Hello PatIn cT,
Are you still having issues making changes in the portal?
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Keeley
New Member
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1 Message
6 years ago
Hi Terry, I have recently learned from customer support that you have to have the app downloaded on your phone AND you have to log into youur business.comcast.com account (manage phones). Both of these locations have to match regarding the number you want your calls forwarded to and whether it is on or off. I have expressed my desire for this to be modified to a one step, from your phone process. Hoping they'll change it.
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CC-Michelle1
New problem solver
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163 Messages
6 years ago
I am happy to assist with any app questions or concerns that you may have. Can you please reach out through private message with the name, address and phone number on the account to start?
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Comcast_Ken
Official Employee
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128 Messages
6 years ago
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