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cbp4s

Occasional Visitor

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7 Posts

Thursday, December 11th, 2014

Sharepoint Access Denied for Admin

I tried to use ours for the first time. 

 

Just says "Access Denied" for everyone. 

 

Comcast phone support was useless as usual. 

 

Has anyone come up with a solution other than "E-mailing Jon"? (Which Ill do if dont mind lol)

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11 years ago

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cbp4s

Occasional Visitor

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7 Posts

11 years ago

Ive been patiently waiting. 

 

Nothing. 

 

Called in and they said the ticket was closed on friday after sent to engineering.

 

Obviously I am a bit preturbed. 

 

They are "reopening" the ticket, whatever that means. 

 

Still not working.

 

Come on Comcast, I shouldnt have to hassle you five times a day to get something fixed. 

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Community Accepted Solution

Comcast_Jon

Administrator

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1.5K Posts

11 years ago

cbp4s,

 

Sorry to hear that our team didn't address this properly.

I've reengaged them to assist.

 

Additionally I am going to forward this to our management team for review.

 

Thank you for your patience.

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Community Accepted Solution

cbp4s

Occasional Visitor

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7 Posts

11 years ago

Thank you, I think 75% there, 

 

I could write an essay, but Ill leave at that. 

 

It appears that the tier one folks cant see when sent to "national engineering" and takes 5 days to fix . . . (shows as closed and have to call in again a few times . . . thats sarcasm). In all honesty, I think some people in tech support need better training or tools or access, its rather ridiculous. 

 

Further, why cant you tell who we are after exhaustive verification over the phone when call in? Why cant you call us back instead of us waiting for an hour?

 

That said ,thanks to forum admins.

 

I hope this is fully resolved shortly. 

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Comcast_Jon

Administrator

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1.5K Posts

11 years ago

Hello cbp4s,

 

Welcome to the forum.

I've received your pm to this query.

When you have time please respond to it.

 

 

Thank you

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cbp4s

Occasional Visitor

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7 Posts

11 years ago

Still not fixed, but supposedly in progress. 

 

Appreciate you working with me on the side!

 

As a side note for anyone else with this problem:

 

It seems that we activated our sharepoint with Comcast a year and a half or so ago when migrated our domain. Since then, through either permissions issues on their end or forgetfulness on our part, we cannot remember/figure out which user we used to activate (thus the admin) Sharepoint.

 

Due to this, Tier II must change the associated username. Seem to be on track . . . still waiting . . .  but had to educate them on the problem as they originally pointed me to everyone else except themselves. 

 

Once again, thanks to Jon for looking into and helping guide me on the side, I only wish Phone Support was as responsive. 

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cbp4s

Occasional Visitor

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7 Posts

11 years ago

Tier II got back to me, seems somehow the admin (although activated a year ago) is set to a user made 3 months ago. Using that user still shows Access Denied. 

 

They are escallating to Engineering. 

 

Maybe part of Exchange or Domain migration?

 

In any case, although it is not yet resolved I very much appreciate the increased responsiveness and attention in regards to the problem. 

 

Ill check back in with any updates or additional information. 

 

Thanks again Jon!

 

 

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Comcast_Jon

Administrator

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1.5K Posts

11 years ago

Glad to be of assist!

 

Please keep us posted and thank you for your patience.

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Comcast_Jon

Administrator

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1.5K Posts

11 years ago

cbp4s,

 

Great conversing with you in regards to this issue.

We apologize once again for the delays in getting addressed with our engineer team.

 

If you have any further issue with the login or any other issue, please post, the community is here to help!

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cbp4s

Occasional Visitor

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7 Posts

11 years ago

Hi Jon, 

 

So far, despite being told twice that it was fixed and that the "server was still updating" I still see the wrong user as the site owner. It is entirely possible that Im doing something wrong or looking in the wrong places (but Im reasonably sure Im not)

 

Otherwise, the most important things seem to be working - but I dont want to get too deep in and find out we have to reset. 

 

Just wanted to give a  quick update and hopefully get this squared away.

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Comcast_Jon

Administrator

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1.5K Posts

11 years ago

cbp4s,

 

Good working with you through the pm.

We once again apologize for the delay on getting this corrected.

Please note that the site has been reset to default as requested.

 

 

Thank you

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cbp4s

Occasional Visitor

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7 Posts

11 years ago

Thanks again for all your help!

 

Seems to be working fine now. 

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Comcast_Jon

Administrator

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1.5K Posts

11 years ago

Post moved for better visibility.

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